Contact
📩 Contact us
Do you have questions, need help with your order, or want to talk to our team?
We're here for you — and yes, we respond quickly because we're serious people but with a corporate flow .
Customer service email
Support Hours
Monday to Friday — 10:00 to 18:00
(CEST or whichever one you use)
Response time
We usually respond within 24–48 hours .
Inquiries about returns
Before sending any item, please contact us first.
The return address will be provided once the request is approved .
(This saves you from having to give your physical address, and it's perfectly valid.)
What information to include in your message
To provide you with fast and hassle-free support, it includes:
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Order number
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Full name
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Email address you used to make the purchase
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Problem description
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Photos or videos (if applicable)